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Need to write to us? If you have any questions, comments, a request for partnership or simply a suggestion, nothing could be easier!

We will respond to your messages as soon as possible.

Fill in all your information so that we can respond to you. In order that we can best address your questions, please be precise in your messages and do not hesitate to give the maximum information.

If you would like information on the tracking or after-sales service of your shipments, we recommend that you contact your selected carrier direct.

Need help? Have you looked at the Upela Help Centre? The answer to your question may already be available on-line. Save time, there are several guides available to you to help you become familiar with our tools.

For a partnership enquiry, use the appropriate tab to find out the conditions and to send your enquiry.

Upela collects your data in this form to send a message to our customer service team. The mandatory information requested is necessary to the proper execution of your query.

You have a right of access, rectification and opposition to your personal data.

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If you wish to dispute this rebilling, thank you for providing any evidence of a possible error caused by the carrier. To open a claim file please send us the following information (ex. detailed description of the packaging and content, photos of the package before the shipment or cardboard type, packing list, supplier invoice, product reference, etc.)
Your shipment offer corresponds to a standard or economic service with indicative lead time. You won't be able to open a claim file for late delivery.

Your claim will be send to the insurance company after the conculsion of the carrier.
Your file will be send to the concerned carrier. In the event of compensation the amount will be estimated according to the terms and conditions of the carrier.
The estimated processing time is about 1 month
The estimated processing time is about 3 months